Returns, Refunds and Customer Complaints Policy

Our Fresh Flowers Guarantee in East Ham

At East Ham Flowers, we are proud to be a trusted local florist serving households and businesses in East Ham and nearby areas. Your satisfaction matters to us, and our passion for floristry is matched only by our commitment to delivering premium, fresh flowers every time you order. Every arrangement we create undergoes careful quality checks so you receive flowers at their freshest and most beautiful.

Damaged-On-Arrival Policy

If your flowers or floral arrangements arrive damaged, please contact us immediately on the day of delivery. We understand how disappointing it can be to receive blooms that do not meet your expectations, and we promise to make it right. To help us process your claim efficiently, please provide a clear photo of the damage along with your order details. This will assist us in quickly verifying the issue and offering you a prompt solution.

East Ham Flowers’ Freshness Window

We guarantee the freshness of all flowers delivered from our East Ham shop for a minimum of five days from the date of delivery, provided they are cared for according to the instructions supplied. If you find that your flowers show signs of wilting or substandard quality within this freshness window, let us know as soon as possible. Our team will assess the situation and offer support, whether by providing helpful care tips or addressing issues related to flower quality.

Refunds and Replacements

Your satisfaction is our priority. If you experience any issue with your order—such as receiving the wrong flowers, significant delays not communicated in advance, or dissatisfaction with the quality—you may request a refund or a replacement arrangement. Please contact us within 24 hours of receiving your flowers so we can resolve your issue promptly.

Refunds usually follow the same payment method used for the original purchase and will be processed as soon as your request is approved. Alternatively, we can send a replacement bouquet at the earliest possible date to suit your needs. Please note that minor substitutions may occasionally be made due to seasonal or supply factors, but we always work to ensure the closest possible match to your chosen arrangement.

Customer Complaints Process

We are committed to providing bright, fresh and beautiful blooms, along with reliable service. If you wish to submit feedback or make a formal complaint, please share details of your experience along with your order reference and preferred contact method. Our dedicated customer service team will usually respond within one working day, working closely with you to investigate and resolve any concerns fairly and thoroughly.

Your feedback helps us improve and continue serving East Ham’s community with pride. We value your trust and work hard to ensure that every order is handled with the utmost care and professionalism.

Proudly Serving East Ham’s Residents and Businesses

East Ham Flowers is honoured to be your local florist, offering quality and freshness you can count on. Whether you are welcoming a new baby, celebrating a birthday, or brightening up your workplace, we are here to deliver the very best in floral design — always with our fresh flowers guarantee.