East Ham Flowers Online Delivery | Terms and Conditions

Terms & Conditions for East Ham Flower Delivery Customers

Introduction

Welcome to East Ham Flowers. These Terms & Conditions outline the agreement between East Ham Flowers ("we", "us", or "our") and you, the customer ("you" or "your"), governing the use of our online floral delivery services throughout East Ham and the surrounding areas. By accessing, browsing, or placing an order on our website, you agree to comply with and be bound by these Terms & Conditions. Please read them carefully before making any purchase.

Scope of Application

These Terms & Conditions apply to all orders and purchases of flower products and associated services that are processed through our online store, for delivery within East Ham and bordering areas. Our services are intended for both personal and business customers. We reserve the right to amend these terms periodically, with updates taking effect upon posting to our website.

Order Process

1. Product Selection: You may browse and select from our range of flower bouquets, arrangements, and related products available for delivery in East Ham and nearby regions. Detailed descriptions, quantities, and prices are provided for each item.

2. Placing an Order: Once you have made your selections, add the desired items to your cart and proceed to checkout. You will be prompted to enter recipient and delivery details, including preferred date and time, within the delivery area.

3. Confirmation: After submitting your order and making payment, you will receive an automated order confirmation on screen and via your chosen contact method. Please check this confirmation carefully and notify us promptly if any details are incorrect.

4. Order Acceptance: Acceptance of your order is at our sole discretion and subject to product availability, payment verification, and successful processing of your information. We reserve the right to refuse or cancel any order where we suspect fraud, error, or non-compliance with these Terms & Conditions.

5. Delivery: Our flower delivery services cover East Ham and surrounding areas as specified on our website. Delivery dates and times are requested by the customer but may vary due to operational factors. While we make every reasonable effort to meet your delivery requirements, time shall not be of the essence, and we accept no liability for minor delays beyond our control.

Payments

1. Accepted Payment Methods: We accept various secure payment methods as displayed at checkout, such as credit/debit cards and appropriate digital payment solutions. Payment must be received in full before your order will be processed or delivered.

2. Pricing: All listed prices are in GBP (£) and include VAT unless otherwise specified. Delivery charges, if applicable, will be clearly displayed before you confirm your order. We reserve the right to update prices and offers from time to time, with displayed prices taking precedence at the point of order, subject to genuine errors.

3. Security: Online payments are processed securely using industry-standard encryption. We do not store your credit or debit card information on our servers following transaction completion, and we take reasonable steps to ensure your payment details remain confidential and protected.

Order Amendments and Cancellations

1. Amendment Requests: If you wish to amend your order after submission (for example, recipient details or card message), please contact us as soon as possible. While we will endeavour to accommodate changes, amendments cannot be guaranteed, especially if your flowers are already prepared or out for delivery.

2. Cancellations: You may request to cancel your order provided we have not already started preparing your flowers or dispatched them for delivery. For guaranteed cancellation and a full refund, please contact us within a reasonable timeframe after placing your order and not later than 24 hours before the requested delivery date. Once flowers are prepared or dispatched, cancellations cannot be processed, and you will be charged in full.

3. Non-Collection or Failed Delivery: If the recipient is unavailable at the time of delivery, we will attempt to follow any reasonable instructions provided (e.g., leaving with a neighbour or in a safe place). If delivery cannot be completed and the flowers are returned, we will contact you to arrange re-delivery at your cost or collection where feasible. Additional charges may apply.

Substitution Policy

Owing to the seasonal and perishable nature of flowers, we may occasionally need to substitute certain flowers, plants, or packaging with alternatives of equal or greater value and similar appearance if specific stock is unavailable. We will take reasonable steps to ensure that any substitutions preserve the style, theme, and quality of the original selection. If a particular item is unavailable or if significant substitutions are required, we will attempt to contact you before proceeding with the order whenever possible.

Quality and Returns

East Ham Flowers is committed to delivering fresh, high-quality flowers and exceptional service to all customers across East Ham and the surrounding areas.

1. Quality Guarantee: We guarantee that our floral arrangements will be fresh and in good condition on arrival. If you are not satisfied with the quality of your order upon delivery, please notify us within 24 hours. Photographic evidence may be requested to assist with handling your query efficiently.

2. Returns: As flowers and plants are perishable goods, returns are only accepted in cases of faulty, damaged, or incorrect items delivered. Where eligible, we will offer a suitable replacement or a refund in line with your statutory rights. Please note that minor variations in colour, shape, or size can occur naturally and do not constitute a fault.

Customer Responsibilities

1. Details Provided: You are responsible for providing accurate and complete recipient information, including name, address, contact number, and any relevant delivery instructions. We accept no liability for late or failed deliveries arising from incorrect or incomplete details supplied by you.

2. Acceptance at Delivery: It is your responsibility to ensure that someone is available to accept the delivery at the designated address on the requested date. We cannot accept responsibility for undelivered or lost products due to unavailability at the address or recipient refusal.

3. Care Instructions: Please follow the care instructions provided with your flowers to maximise their freshness and longevity. We accept no responsibility for deterioration due to failure to follow supplied guidance.

Liability

1. Limitation of Liability: Our maximum liability to you, whether in contract, tort (including negligence), or otherwise, will be limited to the purchase price of the products and services supplied. Nothing in these terms shall exclude or limit our liability for death or personal injury caused by our negligence, fraud, or any liability which cannot be excluded or limited under applicable law.

2. Indirect Loss: We will not be liable for any indirect, incidental, special, punitive, or consequential damages (including, but not limited to, loss of revenue, profits, reputation, or data) arising from the use of our website, products, or services.

3. Events Beyond Our Control: We are not responsible for any delays, cancellations, or failures in performance resulting from causes or circumstances beyond our reasonable control, such as severe weather, strikes, government restrictions, technical failures, or supply interruptions affecting availability of products for delivery in East Ham and surrounding areas.

Intellectual Property

All content on our website, including product images, text, trademarks, and logos, are owned by or licensed to East Ham Flowers. You may not reproduce, copy, distribute, or use any of our intellectual property without express written permission.

Personal Data and Privacy

Your personal information will be handled in accordance with our Privacy Policy and current UK data protection legislation. We use your information solely for processing orders, delivery, and related customer services. We will not sell or rent your data to third parties without your consent, unless required by law.

Governing Law and Jurisdiction

These Terms & Conditions and any dispute or claim arising out of or in connection with them or their subject matter shall be governed by and construed in accordance with English law. The courts of England and Wales shall have exclusive jurisdiction over any such disputes.

General Information

1. Severability: If any provision of these Terms & Conditions is found to be invalid or unenforceable in whole or in part, the remaining provisions will continue to apply in full force and effect.

2. Waiver: No waiver of any provision of these terms by us shall be deemed a further or continuing waiver of such provision or any other provision.

3. Entire Agreement: These Terms & Conditions constitute the entire agreement between you and East Ham Flowers regarding online flower delivery in East Ham and surrounding areas and supersede all prior understandings or agreements.

Customer Service and Contact

If you have any questions regarding these Terms & Conditions or require assistance with an order, please refer to our website's contact section for details on how to reach our customer service team. We are committed to supporting all customers across East Ham and the neighbouring localities.

Thank you for choosing East Ham Flowers for your online flower delivery needs in East Ham and the surrounding areas. We value your custom and look forward to serving you.